Experts in supporting the linen, uniform, and facility services industry.
Succession, Data, Go To Market, Retention & People strategies to enable continued success for generations to come.
The linen, uniform, and facility services industry is demanding: managing multiple product lines and customer industries, constantly competing with the national brands on price, finding ways to drive higher-profit sales… the list goes on.
Cosgrove Partners has worked with independent and regional laundries across the U.S. to make data-driven decisions that improve customer retention, maximize their team’s performance, increase sales effectiveness, modernize their marketing strategy, and ultimately expand market share.
As you work to overcome your unique challenges and grow your business in today’s market, you deserve an expert who understands exactly what you’re facing – and exactly what you need to be successful.
“It’s refreshing to work with a company that really understands our market in our industry.
George Spilios, President
Crown Uniform & Linen Service
What We Do
Succession planning
We use a fact based & human centered approach to assess your business and the next generation of leaders (ownership & key department heads) by evaluating personalities, strengths & relationships to ensure continuity and success when change occurs. We use a combination of competency models, coaching, rotational programs & development opportunities tailored to your team and your culture.
Strategic growth (Go To market)
Using data analysis findings, we offer strategic, fully-outsourced and fractional marketing leadership to improve new customer acquisition and existing customer penetration strategies. We prioritize VOC and 3rd party validation to determine what differentiates your solutions from your direct and adjacent competition and drive sales enablement activities to improve revenue performance.
Organizational Effectiveness
Our industry knowledge and operational experience provides us with insight on strategies that allow for improved performance across departments, processes, and people. Our operating rhythm allows you to break down barriers to success and implement cross-functional alignment and accountability that leads to sustainable, scalable results.
Customer Development
We partner with your leadership, sales and service departments to drive strategies to improve the lifetime value of the customers you serve. Through improved data collection, reporting & communication strategies we assist in reinforcing the value you create for customers, proactively drive renewals & improve overall customer satisfaction scores.
Data analytics & improved insights
We work with leadership teams to implement data as a core competency in the business allowing real-time, fact-based decisions to improve performance. We develop and execute strategies for market sizing, customer/product segmentation, wallet share analysis, customer/product profitability analysis etc.
Maximizing Talent
In such a competitive labor market it is incredibly challenging to find, engage and retain top talent. We work with your teams to evaluate your organizational structure, assess talent, develop competency models, support talent acquisition, leadership development and cultural promotion.
“We’re getting the results they promised – and then some.
They’re not just a marketing firm or a consulting firm. They really understand business ... They take the time to learn your business. They’re good people. They’re good partners.”
Josh Wildman, CEO
Wildman Business Group
How We Work
Everything we do for commercial laundry is focused on making informed decisions that translate into sustainable results. Our team combines deep industry experience with a rigorous analysis of your unique organization, because we know that success is not one-size-fits-all.
With a rich understanding of your company and what makes you unique, we develop strategies that are tailored to your business goals and your customer needs. Our experience brings expertise in the strategy & implementation of solutions related to data analytics, revenue expansion, customer retention & people operations. When working with us, you’ll get more than a one-off solution; you’ll get a
comprehensive approach that you can execute against for years to come.
What Makes Us Different?
At Cosgrove Partners, your success is our success. This means our goal is to teach you how to be more self-sufficient in your operations across all departments: to get to the point that you don’t need us at all.
Our engagement model centers on a partnership with your sales and marketing teams. Rather than solely delivering work, we help you develop effective strategies and the capabilities to execute them, so you have everything you need for long-term success without being tied to a third-party agency.